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 About Us
Background
- Practical Quality Services, Inc. was incorporated in December of 1992 in response to customer requests for assistance in Leadership skills and techniques, and implementation of the Six Sigma tools and techniques that helped Florida Power & Light Company be the first company outside of Japan to win Japan’s coveted Deming Prize.
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- We remain dedicated to helping our customers achieve their desired results, while at the same time leaving them with the technical and cultural capability to continue their journey to excellence without us.
Services
- Our services include improvement team facilitation, training, consulting, and market and employee focus group research. Details are available by clicking the adjacent tabs as located at the left side of this screen.
Our People
- As in all quality organizations, our success is dependent on the quality of our people. At PQS, all our associates are seasoned veterans of the business environment, many spending more than 20 years in the business world before joining our team. Our Associates have all experienced the implementation of the tools and techniques we utilize while in the business world, many during FPL’s successful challenge for the Deming Prize.
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President and CEO - Stephen E. Dickinson
- Founder of PQS in December of 1992
- Author and trainer in all areas of Performance Excellence
- Certified Application Expert in Six-Sigma tools and techniques
- Master Examiner - Florida Sterling Award
- Six-Sigma Master Black Belt
- ISO 9000 Lead Auditor
- Experience throughout the U.S., and Canada, Germany, United Kingdom, Spain, Denmark, Hong Kong, Singapore and Australia
- Technical, motivational and corporate culture expertise
- B.S. Industrial technology - Ohio University with Advanced studies at Florida Atlantic University
- Experience in Utilities, Federal/State/Local Government, Railroads, Aerospace, Quick Service Restaurants, Health Care, Manufacturing, Sales
- Rapid Process Improvement Facilitator and Coach
- 23 years corporate experience in management, technical and sales fields
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Vice President - Michael H. Braid
- Trainer in all areas of Performance Excellence
- Certified Application Expert in Six-Sigma tools and techniques
- Examiner - Florida Sterling Award
- Six-Sigma Master Black Belt
- Registered Professional Engineer
- Experience throughout the U.S., and, Austria, China, Hong Kong, Singapore and Australia
- Technical, motivational, corporate culture expertise, organizational design and measurement
- B.S. Industrial Engineering - Georgia Institute of Technology
- Master Business Administration - Florida International University
- Experience in Utilities, Federal/State/Local Government, Railroads, Insurance, Financial Services, Health Care, Aerospace, Manufacturing Sales
- Rapid Process Improvement Facilitator and Coach
- 25 years corporate experience in management, technical, environmental, distribution and sales fields
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Vice President - Barbara M. Cottrell
- Trainer in all areas of Performance Excellence
- Expert in Six-Sigma tools and techniques
- Examiner - Florida Sterling Award
- Training design and development
- Experience throughout the U.S
- Technical, corporate culture expertise, facilitation, organizational design and measurement
- B.S. Engineering Arts - Michigan State University
- Technical Managers Program - Wellesley College
- Experience in Utilities, State/Local Government, Agriculture, Railroads, Insurance, Health Care, Cable TV, Manufacturing, and Non-Profit
- Rapid Process Improvement Facilitator and Coach
- 20 years corporate experience in management, technical arenas, staff support functions, training, marketing and sales, corporate safety
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 Vice President- Brendan M. Collins
- Coach and trainer in all aspects of Performance Excellence
- Recognized author, including acclaimed book on Management by Policy
- Extensive hands-on application of Six Sigma tools
- PhD University of Miami - Statistics and Organization Development
- Experience throughout the U.S., and, Europe, Asia, Australia, and Latin America
- Design/Development of both management and technical training programs
- Experience in Utilities, Government, Healthcare, Refrigeration Manufacturing, Financial Services, Insurance, and Railroads
- 20 years corporate experience including executive experience in three global corporations
- Frequent guest at Graduate School's Leadership Development Programs
- Rapid Process Improvement Facilitator and Coach
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 Charlotte Damato
- Trainer and coach in all areas of Performance Excellence
- Six-Sigma Black Belt
- Experience in implementation of Six-Sigma in large private and public organizations with extensive experience in design and implementation of Process Management and strategic planning. Experienced coach in Six-Sigma tools and processes.
- Focused experience in customer service, including teleworking, leadership skills, and professional development
- Designer of energizing workshops utilizing hands on simulations
- B.A. Speech Communication – Appalachian State University
- M.A. College Administration and Counseling – North Carolina State University
- Experience in Electric Utilities, Finance/Mortgage, Health Care/ Insurance, Postal Services, Advanced Education Institutions
- 17 years experience in public and private enterprise
- 12 years experience in Six-Sigma consulting and coaching.
- Rapid Process Improvement Facilitator and Coach
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