Pratical Quality Services, Inc., Deming Baldrige Sterling

PQS Institute for Performance Excellence

Pratical Quality Services, Inc., Deming Baldrige Sterling
Pratical Quality Services, Inc., Deming Baldrige Sterling
World Class Management System
Six Sigma Project Facilitation
World Class Six Sigma Training
Black Belt Certification
Leadership Development
Baldridge and Sterling Assessments
Focus Groups
Creating and Managing Cultural Change
Client List
About Pratical Quality Services, Inc.
Contact PQS, Inc.
Practical Qualtiy Services, Inc.

Information Process and Product Design

Three Phases

Phase I >>>>>>> Phase II >>>>>>> Phase III
Identify Customer/Customer Segments Identify Customer Requirements Identify Process/Product Characteristics

Identify Customer/Customer Segments
  • Identification of customer segments
  • Quantification
 
Identify Customer Requirements
  • Primary, secondary, tertiary customer needs/requirements
  • Validation
  • Quantification
  • Prioritization
 
Identify Process/Product Characteristics
  • Product characteristic development
  • Competitive analysis
  • Sales point identification
  • Improvement identification

Back to Management Model
Total Quality Management, Deming, Baldrige
Sterling

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