Systematic Problem Solving

Seven Phases
Reason For Improvement	Clarification of Mission Identify performance gap Develop project schedule Project approval
Problem Definition	Performance gap stratification Identification of largest contributors Pinpoint problem to be solved Problem statement
Root Cause Analysis	Potential root cause identification Most likely root cause identification Root cause verification Root cause identification
Solution Selection	Potential solution identification Alternative analysis Risk analysis Cost-benefit analysis Solution selection
Implementation	Implementation planning Contingency and preventative measures Gathering support – project approval Implementation
Results Before and After	Measuring results with identified performance indicator Utilizing second level indicators Demonstrating specific improvement
Next Steps	Replication Standardization Remaining problems Bubble up items